Warranty provided by Time Luxury, Inc. Manufacturer’s warranty does not apply.
Time Luxury has been an esteemed dealer of fine Swiss watches for many years. Our impeccable reputation is what has allowed us to grow from a single Atlanta showroom to one of the world's largest online dealers of luxury timepieces.
Satisfaction Guarantee
100% SATISFACTION. RISK-FREE, WORRY-FREE SHOPPING.
Read Customer Testimonials We understand that buying or selling a luxury watch is a big decision. We want you to understand that preserving our well-known reputation for Quality, Value and Service is equally important to us. When our customers are happy, we prosper, and that has worked for us for many years. That's why our utmost goal is nothing less than 100% satisfaction for 100% of our customers.
Check online independent sources such as Google, eKomi and eBay to see why our customers give us 100% satisfaction. We want you to have complete peace of mind about your Time Luxury purchase. Our Triple Guarantee assures you of a totally risk-free, worry-free purchase:
Best Deal Guarantee: We offer the best value on luxury watches that you will find anywhere. There is much more to a great deal than just finding a low price. Most important of all is obtaining a truly fine watch of genuine quality. Also, free domestic shipping is nice, and that’s standard at Swiss Watch Expo. All of these factors ensure that with us, you always get the best value. That’s our Best-Deal Guarantee.
Authenticity Guarantee: Each of our watches has been meticulously inspected by a master watchmaker and is guaranteed 100% authentic.
18-Month Limited Warranty: If your watch fails as a result of a manufacturer's defect during the first 18 months, we will repair or replace the item at absolutely no cost to you. For more details, see our Limited Warranty.
Read more WARRANTY
Time Luxury is honored to have the opportunity to serve you. That is why we stand by all of our products with a full 18-month limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the first 18 months, we will repair or replace the item at absolutely no cost to you.
If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email. If it is determined by Time Luxury that a repair under warranty is required, one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us.
Read morewe strive to provide excellent service which includes the security ofshipping your packages. We have a tracking number to ensure that you can track your order as it arrives at the shipping address. Please note that it may take 3-10 days for you to receive the Tracking Number (TKN). TKN will work when your order is ready to be delivered to you.
DELIVERY TIME: Order Processing Time (3-10 days) + Shipping Time (12 – 19 days) = Total Delivery Time (15 – 29 days)
Note: Delivery time is an estimate only and cannot be exact as Shipping time will be affected by holidays, destination country, bad weather and international traffic.
SHIPPING METHOD: USPS, DHL, FedEx, UPS, 4PX, YUNTU…
SHIPPING FAQ:
1.How can I track my order?
once your item is shipped, you will receive an email with your tracking number to monitor your shipment. Please note that it may take 3-10 days for you to receive the Tracking Number (TKN).
2.My parcel was shipped but I didn’t get an update?
Your parcel is in transit to destination country, unfortunately this process could mean the parcel is handed over to different couriers, countries and airports that do not provide tracking information. The tracking number will update once parcel arrives in destination country and is checked and cleared by customs. Most countries do not update the tracking details till the parcel is checked and cleared by customs, and with some restrictions or quarantine measures in place, there could be delays in updating the tracking information.
3.My parcel is showing delivered but I didn’t receive it?
Please check with your neighbours or your local post office as couriers can deliver parcels to different addresses or local post office if there is no answer at delivery point. You should also receive a notice from the courier explaining where the parcel was delivered.
4.What if my parcel is lost?
We monitor every parcel and always keep in close contact with couriers to check for updates and make sure parcels are not lost. In the unlikely event where parcels get marked at lost in transit, we will remake and reship your order as soon as possible or offer you a full refund for your purchase
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